SMS Privacy Policy
This SMS Privacy Policy explains how Crocodile Rocks ("we," "us," or "our") collects, uses, and protects the mobile information you provide when you participate in our text messaging (SMS/MMS) program. It supplements our general Privacy Policy. For the rules governing how the messaging program operates — including how to opt in and opt out — see our SMS Terms & Conditions.
1. Information we collect
In connection with our SMS program we may collect and store:
- Your mobile phone number;
- Your consent status and the date, time, and method of your opt-in and opt-out;
- The content of messages you send to us and that we send to you;
- Carrier and delivery information needed to send messages and confirm delivery.
We collect this information directly from you and from our messaging service provider as needed to operate the program.
2. How we use your information
We use the information above only to:
- Send the transactional and/or promotional messages you have opted in to receive;
- Respond to your replies and provide customer support;
- Maintain records of your consent as required by law;
- Operate, secure, and improve our messaging program.
3. How we share your information — and what we never do
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or lease your mobile phone number or your opt-in consent information to anyone.
We share your information only with:
- Our messaging service provider(s) — third-party platforms that transmit messages on our behalf. They process your information solely to deliver our messages and are not permitted to use it for their own purposes.
- Legal and safety requirements — when required by law, subpoena, or to protect our rights, property, or safety, or that of others.
All the above categories exclude text messaging originator opt-in data and consent; this information is not shared with any third parties for their own marketing or promotional purposes.
4. Data retention
We retain your mobile number and consent records for as long as needed to operate the program and to comply with our legal and recordkeeping obligations. When you opt out, we retain a record of your opt-out so that we continue to honor your request.
5. Your privacy rights
Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below. We will respond as required by applicable law.
6. Changes to this Privacy Policy
We may update this SMS Privacy Policy from time to time. The "Effective date" above reflects the most recent revision. Material changes will be communicated as required by law.
7. Contact us
Crocodile Rocks
Broadway at the Beach, Myrtle Beach, SC
Email: tickets@crocodile.rocks
Phone: [INSERT SUPPORT PHONE NUMBER]
Web: https://crocodile.rocks
This document is a template prepared for operational use and is not legal advice. Have it reviewed by qualified counsel before publishing.